Thank you for shopping at tsggordonvale.com!
We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy, we are here to help according to the following policy.

1. Eligibility for Returns
You may request a return if:

The product is defective or damaged during shipping.

The product received does not match the description or was incorrectly delivered.

The product remains unused, unwashed, and in its original condition (including original packaging and tags if applicable).

The return request is made within 14 days of receiving your order.

⚡ Note: Certain items are non-returnable for health, hygiene, or safety reasons (e.g., opened food items, personal care products, or specially marked clearance items). These exceptions will be clearly stated at the time of purchase.

2. Return Process
Send a return request to support@tsggordonvale.com with the following details:

Order number

Description of the issue

Photos of the product (if applicable)

Wait for our Customer Support Team to review and provide return instructions.

Carefully repackage the product and ship it to the address provided.

Upon receiving and inspecting the returned item, we will offer a replacement or a refund (depending on agreement).

3. Return Shipping Costs
If the return is due to a product fault or shipping damage: we will cover all return shipping costs.

If the return is due to a change of mind (e.g., size change, color preference): the customer will be responsible for both return and re-shipping costs.

4. Processing Time
After we receive the returned item, please allow 5–7 business days for us to process your return.

Refunds (if applicable) will be issued to the original method of payment. Please allow an additional 3–5 business days for the refund to reflect depending on your bank.

5. Return Refusals
We reserve the right to refuse returns in the following cases:

Products that have been used, worn, or damaged due to customer misuse.

Products that are not in original condition (missing parts, packaging, or labels).

Return requests made after 14 days from the date of delivery.

Products in non-returnable categories (as stated at the time of sale).

6. Contact Information
If you have any questions regarding our Return Policy, please contact us:

Email: support@tsggordonvale.com
Hotline: +61423297119
Website: tsggordonvale.com